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Terms and Conditions

In this text, "us" indicates Ratio-Computers LLC, "you" indicates yourselves i.e. the customer and "web site" indicates ratio-computers.us

Placing an order

The Company reserves the right, at its own discretion, to limit the quantities stated in the orders and to refuse or cancel those orders exceeding that limit.

To place a purchase order it is necessary to be an adult and reachable by telephone (fixed or mobile) and by e-mail.

When sending an order, an order number will be assigned to You by the Web Site.

By forwarding an order You will carry out a purchase proposal of the Products chosen on the basis of the present Terms and Conditions . The Company can accept or refuse this proposal.

If the order is accepted, You will be contacted by e-mail.

Even if it will be done all possible to carry out the supplies of the Products indicated in the Order Confirmation, it might happen that we cannot be able to supply those Products, that is, it might happen that the order is not valid owing to a mistake in indicating the price in the web site. In case one of the above mentioned hypothesis could happen, it will be our care to contact You suggesting alternative Products. In case You decide to refuse our suggestions, we will cancel your order relating to those products that we cannot supply and we will refund you the amount you have paid relating to the order you placed. In case we would not be able to deliver the Products you have ordered, our liability will not go beyond the reimburse in your favour of the sums you have paid.

The information contained in our advertising material, brochures and other promotional materials in our web sites or which have been provided to you by our agents or employees, are an invitation of negotiation. None of the said information can be considered as an offer of Products supply.



Prices

The price of the products, the tax %, the freight costs (if applicable) will be indicated in the Order.

All prices are listed in U.S. dollars. Excluding any applicable taxes (Sales Tax for in state orders), any promotions or promotional programs, including the Affiliate Program, are subject to change, and may be changed at our discretion.

Payments must be carried out in the currency specified in the Order.

The supply of the products, as well as the services in your favour will be carried out once your payment has been fulfilled. If we don't receive your payment within 30 days from the date of your order, it will be cancelled.



Shipping and Delivery

The delivery is expected to be carried out within the Continental United States. If it should be carried out outside the Continental United States or outside the U.S., The Company reserves the right to ask for extra charges, such as customs duties, extra shipping fee etc. and/or to refuse your order.

With the exception of what is stated at point above, the delivery of the products you order will be carried out at the address you will indicate in your Order Confirmation.

We will make every effort to ship all orders in a timely fashion. Our goal is to ship within 24-48hr form the payment. Anyway we will do our best to ship the ordered products within 14 days from the date of issue of your purchase order confirmation. Transit time with Courier ranges from 2 to 6 days from the date of shipment. The Company is not responsible about possible delays in delivery once the parcel has been entrusted to the freight forwarder.

We do not ship orders to P.O. Box addresses as a security measure, and some carriers may refuse to deliver to P.O. Boxes. Please make sure you use a physical address for the actual Shipping Address. Please make sure your address is correct and someone is available to sign for the package if applicable.
A signature may be required for some deliveries.

Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. In the event an item is unexpectedly out of stock, we will inform you via email or telephone so you can cancel or change your order if needed. For this reason it is important that you provide the correct phone numbers and e-mail address on your order and on your account information.

The risks of lost relating to your products will be at your charge once they will be delivered to the freight forwarder.

Once the Products are entrusted to our courier, we will forward you by e-mail a shipment confirmation.

Possible periods during which shipments are not carried out will be indicated in our web site.

Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
Orders are processed and shipped after payment authorization.



Returns and Refunds

Refunds requests are only accepted within 7 calendar days from the parcel reception, you do not need any motivation to ask for a refund within 7 calendar days.
In case of manufacturing defects we reserve the right to repair or replace the product at our own discretion.
To activate the return procedure, it is necessary to send an e-mail to info@ratio-computers.us

Not authorised returns will be sent back to the sender at his/her own charge.

Once obtained the authorisation to the return, you will have to send the box to The Company at your charge and at your risk, you are responsible for any items lost or damaged in shipping.

Anyway it is not possible to carry out the refound procedure if:

A. more than 7 calendar days have passed after the parcel reception,

B. the product is customised (for instance a watch computer with your name engraved on the back of case),

C. the product has been used,

D. the product has been tampered or damaged,

E. the product has not been purchased on the site www.ratio-computers.us,

F. the customer does not benefit of the Consumer status. In particular if he/her had access to special reserved discounts since that product was meant for a professional use,

G. The product is an outlet product,

The products must be returned intact and complete of all their accessories, inside the original package.


In the event of any refund to be issued: Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be just a few days. We do not accept COD's on returns. If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process.

In case of approval of the refound, the refund will be credited within 30 days after the parcel's arrival. If the customer benefited of free shipment, this cost will be deducted from the sum of the refund.

Ask to info@ratio-computers.us the ship returns address.



Our responsibilities

We will not be responsible, relating to this Contract, in case of loss of incomes, profits, contracts, data or for any other kind of damage, direct or indirect, deriving or connected to contractual or extra-contractual non-fulfillment , culpable or malicious, of any kind.

The maximum limit of liability at our own charge, in relation with this Contract, both contractual and for illicit fact (even as guilt only) cannot in any case exceed the amount you have payed to us for the Products/Services you bought.



How getting in touch with The Company

You can get in touch with us:

(Preferred way) By e-mail at info@ratio-computers.us

By phoning at (478) 508-0046 according to the opening hours stated on our web site

By standard mail to the following address: Ratio Computers LLC, Registered office: 407 Lincoln Road, Suite 11-C, Miami Beach - Florida


Every time you contact us for getting information about Your order, you will always have to indicate Your Order Number.



Control on Exportations

With this Contract, You are engaging yourselves to respect all Laws regulating Exportations. In particular, you are engaging yourselves to (I) not export the Products in none of those countries in violation of the Exportation Laws and (II) not export the Products in those countries whose Governments ask for particular authorizations or licenses for exportations, without having obtained previously the needed licenses and authorizations. You will give warranty about the fact that you are not a citizen or resident or domiciled in a country towards which the exportation of Products is prohibited by any law regulating the exportation.



Protection of Data

By forwarding your Purchase Order, You accept that The Company could store, elaborate and use the data contained in your Purchase Order to process your Order. Some information you will provide us with, will be forwarded to the companies used by us to carry out the shipment of Products. By your specific request on your Purchase Order, once you have forwarded it, You accept that your data could be forwarded to other companies of Ratio-Computers Group to provide you with information on other Products or Services which might be of your interest. By a specific written request, you can obtain a copy of Your data in our possession. The relating costs will be at your own charge. If your data might result to be wrong, we will amend them following Your specific written request.



Force Majeure

Every possible effort will be done to fulfill all the undertaken obligations on this Contract. We will be dispensed with any liability in case of delay or damage caused by circumstances out of our control. In case of delay, we will accomplish the undertaken obligations as soon as possible.



Governing Law

This contract is ruled by the Governing Law of Georgia. We will try to solve any argument in an effective and fast way. If you would not be satisfied about our attempts and would have recourse to the Law, any dispute will be subject to the Governing Law of Georgia.



Defective products

Before carrying out any shipment, all products are tested to verify the presence of imperfections or mis-functioning. The products are not shipped if they don't pass such tests.

If you would receive a faulty or bad working product, You have to advise immediately at the e-mail address info@ratio-computers.us

The damages or bad working derived by an incorrect use of the products are not covered by warranty. To avoid any problem, it is compulsory having received a proper training by an instructor of a certified diver training organization.



Products inserted in the Outlet section

Every product chosen from the Outlet section of the website are sold "as they are".
They can show aesthetic faults or other differences in comparison with a "new" product.
Such faults are indicated in the description of every single product (ref. "Outlet Reasons).

The Outlet products can be inserted in the "Outlet" section for different reasons as well at The Company choice. However, the reason will be specified in the product description.

Before inserting a product in the "Outlet" section for any kind of reason, The Company check that the product works properly and then indicate the possible aesthetic faults.

By purchasing a product from the "Outlet" section, the customer declares to be aware of such aesthetic faults listed in the product description and declares to accept that the discount applied to that product is due to the presence of those faults.

The customer is aware and accepts that he/she cannot activate warranty procedures for the faults listed in the product description. In no case the faults will concern the functional aspect of the product.